If you're having issues logging into your Grindr account, we are here to help :) Below you’ll find a list of scenarios that are often the cause of login issues.
- Troubleshooting checklist
- Third-party login troubleshooting
- Device-specific login troubleshooting
- Contact Us
- Related articles
Troubleshooting checklist
We recommend you start here, checking off each point on this list in order:
- Check if you are using the latest version of the Grindr app.
- Make sure you aren’t in a region where Grindr is blocked due to government restrictions
- If you're using a VPN, try turning it off, and opening the app again.
- Test your cellular network and/or wifi connections.
- Remember that your login is case-sensitive -- try entering your email address with lowercase letters, and be careful of using similar passwords that you've used for sites and applications.
- Try logging into one of your previous accounts, or creating a profile under a new email address. If you want to use the same credentials for a new account, you'll need to delete one of your old accounts.
- Also, remember that third-party accounts are separate from accounts created via an email address. You must log in with the same method that you used to create your account.
- Try restarting your device, or force-stopping or force-closing the app.
- Wait 30 minutes and try again (we all know how technology can be!)
Third-party login troubleshooting
If you’re logging in with a third-party (ie, with a Facebook, Google account, or with an Apple ID) ensure that you are using the same login credentials that you used when creating the account.
Facebook login troubleshooting
Facebook login has been made possible with the latest releases of Grindr for iOS & Grindr for Android. This method of login requires the use of your Facebook account email and password.
Facebook login for iOS users:
- Check you have the latest version of the app.
- Check you have logged in with the right Facebook account. You may need to Log Out to be able to log in with the right credentials.
- Force Close Grindr
Facebook login for Android users:
- Check you have the latest version of the app.
- Check you have logged in with the right Facebook account. You may need to Log Out to be able to log with the right credentials.
- Force Stop Grindr
- Clean your Grindr Storage
Google login troubleshooting
Google login has been made possible with the latest releases of Grindr for iOS & Grindr for Android. This method of login requires the use of your Google account email and password. If you have more than one Google account, choose the one that would suit you most.
Google login for iOS users:
- Check you have the latest version of the app.
- Check you have logged in with the right Google account. You may need to Log Out to be able to log in with the right credentials.
- Force Close Grindr
Google login for Android users:
- Check you have the latest version of the app.
- Check you have logged in with the right Google account. You may need to Log Out to be able to log with the right credentials.
- Force Stop Grindr
- Clean your Grindr Storage
Device-specific login troubleshooting
If you’re logging in on an Apple device via an Apple ID, remember that you can use either your fingerprint or face identification or your Apple ID to log in. If these methods don’t work, enter your Apple ID and login credentials manually.
If you’re logging in on an Android device, don’t use a secure folder, as this could lead to Grindr being hauled when opening. Grindr needs to be in an open folder on your device to work effectively.
iOS: Apple ID login
With an iOS login, you can use both your fingerprint identification and your Apple ID.
- Make sure that Touch ID is active. This can tend to take a few tries.
- If Touch ID does NOT work, enter your Apple ID login details manually.
- Check that ALL login details are correct.
- If that fails, then try Force Closing your Grindr app and reopening it.
If none of these steps work we advise you to change your Apple ID password by doing the following:
- Select your device Settings.
- At the top you'll see your Apple ID name - Select your name.
- Select Password & Security.
- Select Change Password.
- Enter your current password or device passcode, then enter a new password and confirm the new password.
- Tap Change or Change Password.
- Try signing back in with your new password.
Android: Google ID login
- Check that your login details are all correct.
- Try changing your password.
- Force Stop the app on your device and then reopen it.
- Clear your Grindr storage.
Contact us
If none of the above seems to be working, please submit a request to us. Make sure you provide us with the following information:
- The troubleshooting steps you have tried.
- A screenshot of the error message you’re seeing.
- An approximate time that the error happened.
- Your IP address at the time of the error (if you need help finding your IP address, click here).