Having trouble logging into your account? Check out our troubleshooting tips below to get back up and running.
- General login troubleshooting
- Third-party login troubleshooting
- Device-specific login troubleshooting
- Related articles
General login troubleshooting
- Ensure that you’re using the latest version of the Grindr app (Android/iOS).
- Check to see if you’re in a region where Grindr is blocked due to government restrictions.
- Force close Grindr.
- Restart your device.
- Enter your email address with lowercase letters (your login is case-sensitive!).
- Using a VPN? Turn it off and reopen the app.
- Wait 30 minutes and try again (we know how technology can be!).
Third-party login troubleshooting
Facebook login requires the use of your Facebook account email and password.
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Ensure that you’re using the latest version of the Grindr app (Android/iOS).
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Check you have logged in with the correct Google account. You may need to log out to be able to log with the correct credentials.
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Force close Grindr.
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If you’re an Android user, clear your Grindr cache.
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Ensure that you’re using the latest version of the Grindr app (Android/iOS).
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Check you have logged in with the correct Google account. You may need to log out to be able to log with the correct credentials.
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Force close Grindr.
- If you’re an Android user, clear your Grindr cache.
Device login troubleshooting
iOS
With an iOS device, you can use fingerprint identification, facial recognition or your Apple ID to log in to Grindr.
- Check that Touch ID or Face ID is active.
- If Touch ID or Face ID doesn’t work, enter your Apple ID login details manually.
- Check that all login details are correct.
- Force close Grindr and then reopen it.
Android
- Check that all login details are correct.
- Change your password.
- Force close Grindr and then reopen it.
- Clear your Grindr storage.
If you’re still having trouble, please submit a request to us with a screenshot of the error message, time that the error occurred, and your IP address at the time of the error.