Location troubleshooting

If Grindr is displaying your location incorrectly, or the nearest profiles seem too far away, follow our troubleshooting tips to get back on track.

• General location troubleshooting
• Android
• iOS
• Web
• Location error message
• Mock locations are prohibited error message
• Related articles

General location troubleshooting

Android

• Force close Grindr.
• Check your current location:
  1. Open the native Maps app (Google Maps, Navigation, etc.).
  2. Update your current location to ensure it’s correct.
  3. Close Maps.
  4. Restart your device.
  5. Open Grindr.

• Check for assisted GPS on your device:
  1. Open Settings on your device.
  2. Select Location (or Location Services), and make sure the button is ON.
  3. Select Locating Method.
  4. Check your GPS, WiFi, and mobile networks.
  5. Open Grindr.

iOS 

• Force close Grindr. 
• Check your current location:
  1. Open Maps on your device.
  2. Tap Current Location (top right corner).
  3. Ensure it’s displaying the correct location. 

• Reset Location Services on your device:
  1. Open Settings on your device.
  2. Tap Privacy > Location Services.
  3. Set Location Services to Off > Confirm.
  4. Restart your device.
  5. Open Settings on your device.
  6. Tap Privacy > Location Services.
  7. Set Location Services to While Using the App.
  8. Open Grindr.

Web

Check out troubleshooting steps for location access on Grindr Web here.

Location error message

If you’re seeing an error message that reads: “To continue, turn on device location, which uses Google's location services,” this is due to your device’s location settings. Tap OK to resolve it. 

If that doesn’t do the trick, follow these steps:

1. Open Settings on your device.
2. Tap on Connections.
3. Tap on Location.
4. Tap on Locating Method. 
5. Change your location method to High Accuracy. 

Then, you’ll need to force close Grindr and clear your cache.

If you’re still having trouble, please submit a request to us, with a brief explanation of the issue. 

Note: We recommend submitting a request before reinstalling the app. If you do reinstall the app, be sure to do a chat backup beforehand.

Mock locations are prohibited error message

While Grindr does not support mock locations, there are a few options to mask your location:

• Turn off Show My Distance via your Grindr settings
• Turn off precise location at an OS level:
  • Android
  • iOS
• Go Incognito with Unlimited

Related articles

Report a bug 🐛

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Error messages on Grindr