Our developers have release a fix and is available on 5.9.1 55807 and above. Please ugrade your Grindr version by tapping here.
Our Customer Support team has tried the following steps to troubleshoot this problem, but it may have different effects depending on the user's OS and device.
- Go into the Settings app and log out and in from the Google Account
- Force Stop Grindr
- Clear all app data
- Retry to restore chats
If you keep getting this error when restoring your chat backup, please ping our Support team.
We're currently investigating a problem where users who try to restore their chats are encountering a "Restore Failed" error under version 5.9.0 or above.