[Android] Chat Backup Troubleshooting

Having issues while backing up your chats? Follow the advised troubleshooting steps to help you correct the issue:

Important details before continuing: 

• You can only restore your chats on Android once you have reinstalled the app and a backup was recently made prior to the reinstallation.
• You cannot transfer your backups or restore them into a different profile.
• You cannot transfer your chat backups among Google Drive accounts.
• If you have data saver/battery saver enabled this can limit the way your connection will function thus affecting your app while backing up your chats

Troubleshooting: 

• I am getting the following error when attempting to backup my chats in my new device or backing up for the first time: Unable to Complete Backup 
• Check you are on the latest version of Grindr. iOS|Android
• Attempt to force stop the app and check your connection (Wifi is recommended): Force Stop Android App
• You can clear your app's data: How do I clean my Grindr storage?
• Reinstalling is the very last resource we advise you to follow: Deleting Grindr from your Android Device

If the above does not seem to fix the issue reach out to us at help@grindr.com or submit a request here.