Troubleshooting app crashes

If you're not using the most current version of Grindr, the app may crash or freeze during use. You can make sure you're using the most current version of Grindr by going to the App Store on your device.

So your Grindr is up to date but it's still crashing? Force closing Grindr may resolve this issue. This will reset your connection to our servers and remove any temporary data that could be causing trouble.

To force close Grindr...

1. From the Home Screen, double-click the Home button to view the multitasking screen
2. Locate the Grindr Window
3. Swipe your finger from the bottom to the top of the screen over the Grindr Window
4. Restart your device
5. Open Grindr

If force closing didn't help, you can try re-installing Grindr. A new copy of Grindr from the App Store will correct any damaged or corrupt files that may be causing trouble.

To re-install Grindr, follow the steps below:

1. From the Home Screen, tap and hold Grindr
2. When it starts to wobble, tap the black (x) icon
3. Tap Delete to confirm
4. Restart your device
5. Download and install Grindr from the App Store on your device

 If these steps don't work, you may have uncovered a bug in the app. Send us your crash logs with an explanation of your issue via support request here and we'll have our tech team weigh in.

To find your crash logs...

(Mac)
1. Connect your device
2. Open Finder
3. In the Menu bar, click Go > Go To Folder
4. Type ~/Library/Logs/CrashReporter/MobileDevice, and click Go
5. Open the folder with your device name. Example: John's iPhone
6. Create a new folder, named Grindr Crash Log
7. Copy any files beginning with "Grindr_" into the Grindr Crash Log folder *
*8. Zip the Grindr Crash Log folder, right click > Compress
9. Attach Grindr Crash Log.zip to your support ticket

(PC)
1. Connect your device
2. Click Start > Run
3. Type AppData, click Run
4. Open Roaming > Apple Computer > Logs > CrashReporter > MobileDevice
5. Create a new folder, named Grindr Crash Log
6. Copy any files beginning with "Grindr_" into the Grindr Crash Log folder
7. Zip the Grindr Crash Log folder, right click > Compress
8. Attach Grindr Crash Log.zip to your support ticket

*Note: Although reinstalling the app may fix these problems from a user's device, we do not recommend it for this instance: reinstalling the Grindr app will permanently delete any received chats, taps and photos.