Below you'll find steps to restore your subscription level. If you're still having trouble with your subscription after reading these steps, please get in touch with us here.
If Grindr has not converted to Grindr XTRA after completing your purchase you will need to manually force close Grindr to trigger the conversion.
1. Exit Grindr to your Android device's Home Screen
2. Go To Settings
3. Go To Applications
4. Go to Application Manager (this may be listed as Manage Applications on older versions)
5. Find and tap Grindr
6. Tap Storage and then Clear Cache
7. Now go back and tap Force Stop
8. Exit back to the Android Home Screen
9. Relaunch Grindr.
Grindr should now have access to the XTRA features.
If this doesn't work for any reason, please contact the Grindr team via support request and we will get your issue resolved as soon as possible.