Welcome to Grindr Support.
It’s the source for all things Grindr. Check out our current status and known issues below, or search the forums for answers to our most frequently asked questions.
Knowledge Base
Grindr Support
Grindr February 27, 2012 • Support & FAQ / FAQ
Current Grindr Status: Updated June 17th at 10:05am PST (18:05pm GMT)
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Online - Grindr is operating normally. |
Known Issues:
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We are already aware of the issues below. Check them out before sending us a support ticket. |
Android: Chat Photos Not Loading
Android: HTC One Crashing
iOS: Incorrect Badge Count
iOS: Push Received No Message
iOS: Profile Sync Error
iOS: iPhone 5 Screen
iOS 7 Support
Resolve most Grindr issues with
Our Basic Troubleshooting Steps
Need more help? Click Here
David C. August 04, 2012 • Support & FAQ / FAQ
Force stopping Grindr is the most basic (and effective) troubleshooting step, and will refresh the app data on your device in addition to resetting your connection to our servers. Give it a try if Grindr's having sign-on or connection issues.
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Apple |
1. From the Home screen, double-click the Home button to view the multitasking bar
2. Tap and hold Grindr
3. When it wobbles, tap the red (-) icon
4. Restart your device
5. Open Grindr
More serious issues may require that you reinstall Grindr to your device.
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Android |
1. Open Settings on your device
2. Tap Applications > Manage Applications
3. Tap Grindr > Force Stop > Clear Cache
4. Restart your device
5. Open Grindr
More serious issues may require that you reinstall Grindr to your device.
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BlackBerry |
Hard reset: pull the battery from your device.
DELETE March 01, 2012 • Support & FAQ / FAQ
Your unique Grindr support code allows our team to quickly access your Grindr profile. We'll need this information to help you troubleshoot most issues with the app. Please include your support code when sending a help request.
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Apple |
1. Open Grindr
2. Tap Menu > Settings > About > Support Code
We can also use the UDID from your device.
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Android |
1. Open Grindr
2. From the Main screen, tap and hold your thumbnail photo for 5 seconds
We can also use the MEID from your device.
1. Open Settings > About Phone > Phone Identity
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BlackBerry |
1. Open Grindr
2. Press the Menu key > Edit Profile
3. Press the Menu key > Settings > Support Code
We can also use your BlackBerry PIN.
OS5: On the Home screen, go to Options > Status > PIN
OS6 users: On the Home screen, go to Options > Device > Status Information > PIN